ong24 Privacy Policy

1 Introduction

This Privacy Policy is issued by ong24, an online casino and sports betting platform operating under international licensing. We are committed to ensuring that all personal information collected, processed and stored by ong24 is handled carefully, securely and responsibly.

By registering an account, using our services or browsing the ong24 website, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully before using any ong24 services.

2 Personal Information We Collect

ong24 collects player personal information for the purposes of account registration, identity verification, payment processing and service improvement. The information collected covers the following categories:

Identity Information

• Full name as shown on your identity card or MyKad
• Identity card or passport number
• Date of birth to verify that you are 21 years of age or older
• Gender

Contact Information

• Active email address
• Mobile phone number
• Residential address

Financial Information

• E-wallet details (Touch 'n Go eWallet, ShopeePay)
• Online banking account information for transactions via FPX
• Deposit and withdrawal records
• Transaction history within your ong24 account

Technical Information

• IP address of the device used
• Browser type and version
• Activity log data and access timestamps
• Device information including operating system

3 How We Collect Information

ong24 collects personal information through several different channels, depending on how you interact with our platform:

• Account Registration — When you fill in the registration form on the ong24 website, the information you provide is collected directly.
• Financial Transactions — Information related to deposits via DuitNow, FPX, Touch 'n Go eWallet, ShopeePay or cryptocurrencies such as USDT, BTC and ETH is collected each time a transaction takes place.
• Identity Verification (KYC) — During the Know Your Customer process, we request identification documents to meet compliance requirements and prevent fraud.
• Platform Usage — Technical data is collected automatically when you use the ong24 website through cookies and similar tracking technologies.
• Support Communications — Records of conversations with our 24/7 customer support team are kept for quality and reference purposes.

4 Purpose of Using Personal Information

Personal information collected by ong24 is used solely for legitimate purposes related to the provision of our platform services. The main purposes include:

Account Management

Your information is used to create and manage your ong24 account, verify your identity during the ong24 Login process, process deposit and withdrawal transactions, and enforce the minimum age requirement of 21 years for player protection.

Legal Compliance and Security

As a platform operating under international licensing, ong24 is required to maintain transaction records and carry out anti-money laundering (AML) procedures as well as game integrity protection measures.

Service Improvement

Platform usage data helps ong24 understand player needs, improve the user experience, and enhance our online casino services including slot games, live casino and sports betting.

Service Communications

We use your contact information to send important account notifications, transaction confirmations, policy updates and relevant promotional information if you choose to receive them.

5 Sharing Information with Third Parties

ong24 follows strict data-sharing principles. Your personal information will not be shared with any third party except in the following circumstances:

• Payment Processors — Approved payment service providers who process your financial transactions, including processors for FPX, e-wallets and crypto assets. Such sharing is limited to information necessary to complete the transaction only.
• Law Enforcement — When required by a court order or competent authority, ong24 will comply with lawful disclosure requests in accordance with the relevant laws.
• Technical Service Providers — Technical business partners who help operate our platform infrastructure, subject to binding confidentiality agreements and restrictions on data use beyond the permitted scope.
• Game Providers — Game development from providers such as PG Soft, Pragmatic Play, JILI and Spribe may require anonymised performance data for technical purposes.

6 Use of Cookies and Tracking Technologies

The ong24 website uses cookies to improve the user experience and analyse platform performance. Cookies are small text files stored on your device when you browse our website.

Types of Cookies Used

• Essential Cookies — Required for basic website functions such as login session management and security. These cookies cannot be disabled.
• Performance Cookies — Collect information about how visitors use the ong24 website, allowing us to identify popular pages and improve navigation.
• Functional Cookies — Store your preferences such as language, display settings and saved login information for ease of use.

You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the ong24 website.

7 Data Security Measures

ong24 implements multiple layers of technical and organisational protection to ensure the security of player personal information. These measures are designed to prevent unauthorised access, disclosure, alteration or destruction of data.

• SSL/TLS encryption on all data transfers between your device and ong24 servers
• Password storage using one-way hashing that cannot be reversed
• Two-factor authentication (2FA) for account access
• Continuous system monitoring to detect suspicious activity
• Strict internal access controls — only authorised staff may access player data
• Regular data backups for recovery in the event of a system disruption

8 Your Rights as an ong24 Player

As an ong24 player, you hold certain rights regarding your personal information, which we fully respect:

Right of Access

You have the right to request a copy of the personal information we hold about you at any time.

Right of Correction

If there is inaccurate or outdated information in your account, you have the right to request that it be corrected promptly.

Right of Deletion

In certain circumstances, you may request that your personal information be deleted from ong24 systems, subject to record-keeping obligations based on legal requirements.

Right to Restrict Processing

You may request that the processing of your personal information be limited to specific purposes only.

Right to Withdraw Consent

For processing based on your consent, you have the right to withdraw that consent at any time without affecting the validity of processing that took place before the withdrawal.

To exercise any of the above rights, please contact the ong24 customer support team via 24/7 live chat or email at [email protected].

9 Data Retention Period

ong24 retains your personal information only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable laws and international licensing requirements.

Financial and transaction records are kept for the period specified by our licensing authority to meet legal compliance obligations. Once an account is closed and the retention period has ended, your data will be securely deleted or anonymised.

10 Amendments to the Privacy Policy

ong24 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Players will be notified of any significant changes through:

• Notifications in your ong24 account
• Email to the registered address
• Notice on the ong24 website homepage

Continued use of ong24 services after amendments take effect is considered acceptance of the updated terms. We encourage you to check this page periodically for the latest information.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way ong24 handles your personal information, please contact our privacy team through the following channels:

• Live Chat 24/7 — Access directly from the ong24 website, support available in Malay and English
• Email — [email protected]

We aim to respond to all privacy-related inquiries within a reasonable timeframe. For cases that require detailed investigation, we will inform you of the expected timeline.