Responsible Gambling
with ong24
ong24 believes that gambling should be conducted safely, in a controlled manner and purely as entertainment. This page provides information, control tools and guidance to help you stay within comfortable limits.
Gambling is for adults aged 21 and above only. Play with full awareness.
⚠️ Important Reminder: Gambling can be addictive. If you feel that gambling is starting to affect your daily life, finances or personal relationships, please contact ong24 support or refer to a relevant assistance body.
What Is Responsible Gambling?
Responsible gambling means making informed decisions before, during and after you play. At ong24, we take our players' wellbeing seriously. This is not merely a licensing requirement — it is a core value that shapes how we design the platform, set limits and provide support.
Every ong24 player has the right to enjoy the games without pressure. The key to healthy gambling is personal control, awareness of risk and the ability to stop when needed. We provide a range of tools and support channels to ensure your playing experience stays within comfortable limits at all times.
Personal Deposit Limits
Set a maximum amount you can deposit within a given period on your ong24 account. These limits help you plan your gambling budget more systematically so that spending does not exceed what you can afford.
Time Limit Reminders
Use the session reminder feature to receive a notification when you have been playing beyond the time you set. Taking a short break allows you to make decisions more clearly and calmly.
Self-Exclusion
The self-exclusion option lets you suspend or close your ong24 account temporarily or permanently. We process these requests promptly and without question.
Promotional Display Controls
You can choose to opt out of promotional communications from ong24 at any time. This setting reduces prompts that may encourage you to play outside your plan.
Young Player Protection
ong24 only accepts members aged 21 and above. All accounts are thoroughly verified to ensure no individual below the permitted age limit can access our platform.
24/7 Live Support
The ong24 support team is available 24 hours a day, 7 days a week via live chat and email in Bahasa Melayu and English to assist you with any queries or concerns.
Account Control Tools
ong24 provides several control tools that you can activate directly from your account settings. All these tools can be used without needing to contact customer service first.
Deposit Limits
Set the maximum amount you can deposit within a given period. The minimum deposit at ong24 is RM50 for all payment methods.
Loss Limits
Set the maximum loss amount you are willing to accept in a day, a week or a month. Once the limit is reached, your account will be temporarily blocked from gambling.
Gambling Break
Choose to take a break for 24 hours, 7 days, 30 days or a period you set yourself. Your account will be frozen from any gambling activity during that period.
Permanent Self-Exclusion
If you feel you need to stop entirely, the permanent self-exclusion option closes your account permanently. Contact the ong24 support team to process this request.
How to Manage Gambling Responsibly
Here is a practical guide to ensure your gambling experience at ong24 stays enjoyable and under control at all times.
💡 Key Tip: Treat gambling as entertainment, not a source of income. Set a dedicated gambling budget — money you are genuinely prepared to lose.
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Set a gambling budget before you start playing. Stick to that amount without exception, regardless of whether you win or lose.
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Do not try to recover losses by increasing your bets. Decisions made under emotional pressure usually result in larger losses.
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Take regular breaks while playing. Stand up, drink some water and reassess the situation before continuing your gambling session.
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Do not gamble when you are stressed, feeling low or under the influence of alcohol. An unstable emotional state impairs sound judgement.
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Make sure gambling does not interfere with your work, family or daily financial responsibilities. Life priorities should always come first.
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Use the control tools provided by ong24 proactively — do not wait until a problem arises before using them.
Signs of Problem Gambling
Being aware of the early signs of a gambling problem allows you or someone close to you to seek help sooner. ong24 encourages every player to assess themselves honestly.
Behavioural Signs
- Gambling longer or more often than planned
- Lying to family or friends about gambling activity
- Unable to stop even when intending to do so
- Borrowing money or selling possessions to gamble
Emotional Signs
- Feeling restless or irritable when not gambling
- Relying on gambling to cope with stress or sadness
- Feeling guilty or ashamed after gambling but continuing anyway
- Losing interest in other hobbies or activities
If you recognise yourself in any of the signs above, that is not a sign of weakness — it is a sign of self-awareness. Contact the ong24 support team via live chat or email at [email protected]. We are ready to help without any judgement.
ong24's Commitment to Players
Responsible gambling at ong24 is not just a policy document — it is reflected in every decision we make, from platform design to the way we interact with players.
International Licence
ong24 operates under international licensing that requires compliance with strict responsible gambling standards.
Strict Age Verification
Every new account is reviewed thoroughly. ong24 does not permit individuals under the age of 21 to become members or access the platform.
Secure Data and Privacy
Players' personal information and transaction records are protected with high-level encryption. We do not share your data with third parties without consent.
Staff Training
The ong24 support team is specially trained to identify signs of problem gambling and respond with empathy and professionalism.
Age Limit Policy and Protection of Young People
ong24 strictly prohibits access to any individual under the age of 21. This is not merely a legal requirement — it is our moral responsibility to Malaysian society.
During the registration process, applicants are required to submit valid identification. Accounts suspected of being used by individuals below the age limit will be suspended immediately until verification is completed.
If you are a parent or guardian concerned about a child's or teenager's access to online gambling platforms, we recommend using content control software on shared devices and having an open conversation with your children about the risks of gambling.
Minimum Age Requirement
The ong24 platform can only be accessed by individuals who are 21 years of age or above. This is an absolute requirement that cannot be compromised.
Breaching this age requirement will result in immediate account closure and forfeiture of the account balance.
Responsible Gambling FAQ
Answers to the most frequently asked questions about responsible gambling at ong24.
Ready to Play Responsibly?
Register an ong24 account today and enjoy a safe, fair and controlled gambling experience. Set your limits from day one and play within your means.
21+ Gambling is for adult players aged 21 and above only.